Troubleshooting & FAQ
Common questions
All plans · 3 min read · Updated 17 October 2026
What this does
Short answers to questions people ask most. Each answer links to the full guide.
Why can I not see a menu item or a button?
Either your role does not include it, or your plan does not. Ask an administrator to check your role. See How access works.
What happens when the customer gives me more cash than the total?
Enter the cash you received. NEXTOREx records only the sale total as the payment and shows the Change due to hand back. See Make a sale at the POS.
The POS will not let me finish a sale with nothing paid
POS Checkout needs a payment of at least 0.01. For a sale where the customer pays later, create a sales order.
The POS did not add sales tax
POS Checkout does not add sales tax to the cart. A sales order adds the tax rate set on each product, and the tax is shown in your accounts as Sales Tax Payable.
My customer paid later. How do I record it?
Post a receipt voucher. See Receive a customer payment. The Collect Payment button on a sales order is not available yet.
My profit looks too high
If you entered your starting stock as an Opening Balance adjustment, the value shows under Inventory Adjustments in the Profit & Loss report. See Profit and Loss report.
A cheque will not save
A cheque needs a Party type and a Party. See Cheques.
My purchase order says it is paid before I have paid anything
Before you receive goods, the order's Net payable is 0, so the status can read paid. After you receive goods it shows what you owe. See Receive goods from a supplier.
The company setup wizard shows an error
If you start the wizard again with a company name you already used, it can fail. Use a different name, or contact us. See Complete your company setup.
I cannot add a student: the active-student limit has been reached
Your Education package allows a fixed number of enrolled students, and you have used them all. Existing students are safe. Withdraw a student who has left, or move to a larger package. Inquiries can still be saved. See Students: admission and management.
The Section list is empty or disabled
In Education, choose the Academic Group first. The Section list then shows only the Sections of that Group. If the Group has no Sections yet, create them first. See Education getting started and academic structure.
I cannot change a student's marks
Marks are locked once the exam is published. Unpublish the exam on All Exams, correct the marks, then publish it again. See Exams, marks and report cards.
A payment or salary was refused with "Insufficient balance"
The cash or bank account does not hold enough money. Record the receipts you have received, or choose another account, then pay again. See Education receipt and payment vouchers.
Does NEXTOREx work on my phone?
NEXTOREx runs in a web browser, so you can open it in your phone's browser. There is no separate mobile app. You need an internet connection to use it, and there is no offline mode.
What does NEXTOREx not do?
NEXTOREx does not currently have:
- a link to FBR,
- offline POS or a mobile app,
- restaurant tables or kitchen orders,
- bank reconciliation, a Period Close, or accounting in more than one currency,
- a Trial Balance screen,
- a developer API.
If you need one of these, contact us.